Gaming Mouse FAQ - Connection Troubleshooting

Created by Ryan Granada, Modified on Wed, 30 Sep at 5:14 PM by Ryan Granada

Question: What should I do if the mouse malfunctions?

Answer:

Model reference: MS-TM64BK-704 (Black)

Applies to: MS-TM64BK-704

If your SKU differs, search our support page by your Model SKU to find the correct article.

If the Laser 7200 DPI Lightweight Wireless Gaming Mouse - Black malfunctions, the manual instructs you to disconnect and reconnect the mouse.

If it has been idle, check whether it is asleep:

- In light sleep, move it or press a button.

- In deep sleep, press a button.

Do not open the housing or insert objects inside.

Name	Host	Duration	Description
_fw_crm_v	laserco.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	laserco.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	laserco.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	laserco.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	laserco.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	laserco.freshdesk.com	2 months	Used for user authentication.
wf_order	laserco.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	laserco.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	laserco.freshdesk.com	Session	Denotes which filter is applied for the tickets list.