If the device does not appear on the app:
- Ensure Wi-Fi is enabled on your smartphone.
- Ensure you are connected to a 2.4GHz Wi-Fi network.
- Wi-Fi quality can differ due to home factors such as construction type and interference from other devices. Ensure the Wi-Fi signal is strong where it is being installed. If not, move the router closer or get a Wi-Fi extender.
- Move the device nearer to the router during initial pairing. Keep the device in sight of the router for the best signal.
- Check if the router uses MAC filtering. Add the device's MAC address to the router if needed.
- Most modems/routers support both 2.4GHz and 5GHz bands and may use the same Wi-Fi network name (SSID) for both bands. Log into the router’s settings and check if the 2.4GHz band is enabled.
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