Find solutions for common connection problems with the NAVC-10CPN228 screen.
Question: What should I do if my phone won’t connect to the CarPlay or Android Auto screen?
Answer:
- Make sure your phone supports CarPlay or Android Auto.
- Check that Bluetooth and Wi-Fi are turned on.*
- Ensure the phone's operating system is up to date. For Android phones, update the Android Auto app
- Restart both your phone and the CarPlay screen.
- If the device doesn’t appear in the Bluetooth list, refresh the list and search again.
- Ensure no other devices are paired with the CarPlay screen.
- If you see two dots on either side of the Bluetooth icon on the CarPlay screen, it means the system is paired with another phone. To connect a new phone, first unpair or disconnect the existing one.
*Bluetooth handles the initial pairing and connection. Wi-Fi manages data transfer to the CarPlay display for navigation, streaming, messaging, calls, and voice assistant support.
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